Terms and Conditions
Thank you for choosing SalonExpress for your hair care, beauty and spa needs.
Before making a purchase, please take a moment to review our terms and conditions to ensure a smooth and satisfactory shopping experience.
Ordering Process
When placing an order with SalonExpress, please ensure that all the necessary information, such as your shipping address and contact details, are accurate and up to date. This will help us process and deliver your order efficiently.
Payment
We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are processed securely to protect your personal and financial information.
Shipping and Delivery
SalonExpress offers worldwide shipping. Please note that shipping times may vary depending on your location. We strive to dispatch orders within 1-2 business days, and delivery times typically range from 5-10 business days. However, please allow for additional time during peak seasons or unforeseen circumstances.
Returns and Refunds
If you are not completely satisfied with your purchase, SalonExpress offers a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable.
To initiate a return, please contact our customer support team at help@salonexpress.co.uk. They will provide you with a return shipping label and instructions on how and where to send the package. Once we receive and inspect the returned item, we will notify you of the refund status. Refunds are typically processed within 10 business days and will be credited back to your original payment method.
Refunds: All paid orders, whether cancelled before or after delivery or where the client simply wants to return the goods for a refund, may be subject to a 10% administration fee, at the discretion of Salon Express Hair & Beauty Limited.
European Union 14-Day Cooling Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned above for eligibility and the return process.
"VAT FREE" explained
How Does It Work?
By law, VAT must be charged on all purchases.
When we run a VAT Free promotion, we apply a discount equal to the VAT amount (20%) so that your final cost remains the same as the pre-VAT price.
For example, if your order comes to £100 before VAT, the total with VAT would normally be £120. With the VAT Free discount applied, your order subtotal would be reduced to £83.33. VAT of £16.67 is then added, bringing the total back to £100 including VAT — the same as your original ex-VAT price.
Prices
All prices and promotional offers shown on our website are accurate at the time of listing but may change without prior notice. Prices are shown excluding VAT at the current rate and do not include delivery costs.
Occasionally, an item in our range may be incorrectly priced. We check all prices when processing your order, before taking payment. If the actual price is higher than the one displayed online, we will either contact you to confirm if you’d like to continue with your purchase at the correct price, or cancel the order. If the true price is lower, we will only charge the reduced amount and dispatch your order.
Delivery charges for addresses outside mainland UK will also be confirmed when your order is processed. If the correct charge is higher than the amount shown online, we may get in touch before shipping to confirm whether you would like to proceed with the revised delivery cost or cancel the order.
"VAT Free"and Special Offers
All offers and promotional items are subject to availability. Salon Express reserves the rights to withdraw these offers at any time without prior notice.
Please note certain codes can only be used once per customer, please check the descriptions.
Contact Us
If you have any questions, concerns, or need further assistance, please don't hesitate to contact our customer support team at help@salonexpress.co.uk. We are here to help and ensure your satisfaction.
By placing an order with SalonExpress, you acknowledge and agree to abide by these terms and conditions. We reserve the right to modify or update these terms at any time, so we encourage you to review them periodically.
Salon Express Hair & Beauty Ltd. is a UK Registered company, number 16117384.
Our trading address is: Unit 5, Sundon Business Park, Dencora Way, Luton. LU3 3HP.